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Brocade 网络维护

Extend the Life of Brocade Network Hardware Past its EOSL.
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World-Class Brocade Support and Maintenance

With Park Place Technologies, you can maintain your Brocade network equipment past its warranty or end of service life and get direct access to our technical support. When you get third party Brocade maintenance from a trusted provider of third party data center maintenance, you can rest assured that you’ll have uptime all the time. 我们的 network maintenance and support can help save your IT budget and make your life easier.

Devices Covered by 我们的 Brocade Maintenance

With Park Place Technologies, extending the useful life of your Brocade network equipment post-warranty is possible! You can get direct access to our technical support, and ensure that your Brocade EOL和EOSL equipment runs smoothly.
    • Silkworm SAN Switches
    • VDX
    • MLX, MLXe
    • 勇敢的
    • Fibre Backbone 克莱斯勒 4s, B, 8510-8
    • 48000年导演
    • 克莱斯勒
    • NetIron
    • FastIron SX系列
    • TurboIron
    • BigIron
    • FastIron CX系列
    • ServerIron
    • ICX
    • 菲斯开关
    • 的投篮开关
    • FLS的开关
    • Sphereon开关

Flexible SLAs and Contracts

Park Place allows you to prolong the life of your data center infrastructure by providing world-class service and support that includes our fast and responsive 24/7 domestic call center. Park Place supports the following devices:

  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact

A Portal in Your Pocket

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

特点:

  • Submit, edit and view incidents
  • Monitor escalation processes
  • Access all contracted assets
  • In order to use PPTechMobile, 客户 will first need to register for Central Park.

Flexible SLAs and Contracts

Park Place allows you to prolong the life of your data center infrastructure by providing world-class service and support that includes our fast and responsive 24/7 domestic call center. Park Place supports the following devices:

  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact

A Portal in Your Pocket

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

特点:

  • Submit, edit and view incidents
  • Monitor escalation processes
  • Access all contracted assets
  • In order to use PPTechMobile, 客户 will first need to register for Central Park.

Engineer Expertise for Brocade Hardware

We employ a large and experienced team of field service & advanced L3 engineers that hold an average of 15 or more years of direct OEM experience with storage hardware. These engineers are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever your equipment requires it, wherever your storage hardware is located.
  • 600+
    全球专业人士
  • 15+
    Years Average Experience
  • 150K+
    Service Calls in 2021

Central Park 客户门户网站

View all your assets and solve any issue with greater efficiency and improved response times. Central Park provides a single pane of glass that allows you to:
  • Get real-time visibility for all events
  • 提交罚单
  • View open/closed tickets
  • View all active Park Place contracts
  • View all assets under contract (active or inactive)
  • 添加设备
  • Add, update, enable, and disable technical contacts per location
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